Loyalty Password Resets

This article outlines the different methods available for customers and staff to reset or update Loyalty account passwords. Customers can either update their password directly within their account, use the “Forgot Password” option from the sign-in page, or receive assistance from staff through the Theater Toolkit Managed Portal. Follow the steps below for each available method.

Method 1: Change Password Within the Loyalty Account

Customers can update their password directly from their Loyalty account if they know their current password.

1. Log in to the Loyalty account.
2. Select My Profile.
   
   
3. Scroll down to Update Password.
   
   
4. Enter the current password and the new password.
5. Save the changes.
   Note: Customers must know their current password to use this method.

Method 2: Forgot Password from the Sign-In Page

If a customer does not remember their password, they can reset it from the Sign-In page.

1. On the Sign-In page, select Forgot Password.
   
   
2. Enter the email address associated with the Loyalty account.
3. Select Reset Password.
   
   
4. A confirmation message will appear indicating that a password reset email has been sent.
   
   
5. The customer will need to open the email and select the password reset link.
   
   
6. They will then be able to create a new password.
   
   

Method 3: Reset Password Through Theater Toolkit Managed Portal

If a customer is unable to reset their password themselves, staff can assist through the Theater Toolkit Managed Portal.

1. Log in to the Managed Portal:
   manage.theatertoolkit.com
2. Navigate to:
   CRM > Customers
3. Search for the customer account.
4. If the customer has a Loyalty account, the profile card will display Loyalty Member.
   
   
5. Select the customer card to open the profile.
6. Use the password reset form to update the customer’s password.
   
   
   
   This option is useful when customers are experiencing issues with the self-service reset process.