Resolving Mobile Phone Update Issue in Vista for Loyalty Members

Issue Description

Several customers using Vista have reported an issue where loyalty members encounter a message stating “Mobile Phone cannot be updated from this workstation” when attempting to update their mobile phone numbers.

Solution

To address this issue, an internal configuration change in Vista is required. The following steps outline the process:

Steps to Resolve

• Access the Vista database.
• Execute the following SQL commands:
  USE VISTALOYALTY
  update cognetic_campaigns_pointOfSaleType
  set pointOfSaleType_updateMobilePhone = 1
  where pointOfSaleType_name = ‘Web Sales’
• Once the configuration is updated, users will be able to update their mobile phone numbers on their loyalty accounts.

Conclusion

By making the internal configuration changes as specified above, the issue of loyalty members being unable to update their mobile phone numbers will be resolved.